At Ejada Labs, we believe clarity is part of good science. This Frequently Asked Questions (FAQ) page gathers the most common inquiries from our clients about our testing services, procedures, reporting, and quality standards. Whether you’re submitting your first sample or managing a long-term testing program, this section helps you understand how we work, what to expect, and how we ensure accurate, accredited, and actionable results every time.

Q1: What is Ejada Labs and what services do you provide?

Ejada Labs is a Saudi accredited testing and analytical laboratory offering services across agriculture, food, water, fertilizers, chemicals, environmental, and material testing. We deliver precise, traceable, and defensible results that support regulatory compliance and business quality assurance.

Q2: Who are your typical clients?

We serve manufacturers, growers, importers, distributors, QA teams, engineering consultants, and government or semi-government entities requiring analytical validation or certification.

Q3: Are your results accredited and recognized?

Yes. Some of testing follows ISO/IEC 17025 quality systems, and our results are recognized by Saudi regulatory bodies and international partners.

Q4: How can I submit a sample for testing?

Samples can be delivered directly to our laboratory or collected by our logistics team. Each sample should be clearly labeled with the client name, sample ID, and requested test scope.

Q5: What sample types do you accept?

We handle all matrices — water (drinking, irrigation, wastewater, industrial), food, soil, plant, fertilizers, chemicals, and seeds.

Q6: What is the typical turnaround time?

Some of tests are completed within 2–7 working days. Expedited or same-day services can be arranged upon request.

Q7: Can I track my test status online?

Yes. Clients can log in to our secure portal to monitor sample progress, view reports.

Q8: Do you provide microbiology testing?

Yes. We perform microbiological testing for food, water, and environmental samples, covering total bacterial counts and pathogen detection per international standards.

Q9: What fertilizer and soil tests do you offer?

We test fertilizers for NPK, micronutrients, impurities, and heavy metals, and soils for fertility, salinity, and contamination, helping clients ensure agronomic suitability.

Q10: What chemical analyses can be performed?

We verify purity, impurities, and key physical properties such as density, acidity, and solubility to confirm industrial fitness and quality control.

Q11: What will my report include?

Reports are delivered as English PDF report, digitally signed and stamped, including results, methods, interpretation, and pass/fail evaluations.

Q12: Can I request customized or regulatory-specific reports?

Yes. Reports can be aligned to SFDA, SASO, MEWA, or CODEX standards, and tailored to specific buyer or project requirements.

Q13: How do you ensure quality and data reliability?

Through an ISO/IEC 17025-compliant Quality Management System, traceable calibrations, proficiency testing, and method validation for every parameter analyzed.

Q14: What is your policy on confidentiality?

All client data, samples, and reports are treated as strictly confidential under our QMS.

Q15: Can you perform on-site sampling or field testing?

Yes. Our trained technicians can collect samples or conduct on-site inspections using approved procedures.

Q16: How can I get a quotation or request a test?

Use the “Get a Quote” form on our website, including sample details and test requirements. Our team will respond with a formal quotation, scope, and timeline.

Q17: Do you offer annual or corporate testing contracts?

Yes. We provide framework agreements with preferential pricing, faster turnaround, and dedicated account management.

Q18: How do you handle payments and billing?

For new clients, payment is typically required in advance. Approved accounts may receive invoicing terms based on prior agreement.

Q19: How can I contact Ejada Labs for support?

You can reach us through our contact page. We’re available during business hours to assist with inquiries, quotations, and sample coordination.